Please read below to see if we have already answered you question. If you have an important query which is not answered here, click the link at the bottom of this page to our contact page and fill in your details along with your query.

Q: Do I have to pay shipping if I order 3 DVDs released on different dates?
A: No, as long as there are 3 or more titles on the order, shipping is FREE, no matter when they are released or shipped. Box sets count as 1 title.

Q: Do I get a packing slip with my DVDs
A: No, everything is picked & packed manually so no packing slip is printed.

Q: How do I pay by cheque, postal order or cash?
A: Use the shopping cart & checkout as normal but tick the relative payment box after filling in you name & address and you will be instructed to print the order confirmation or make a note of the order number to post to us with your payment.

Q: Why do I have to put my credit/debit card number on every order I make
A: Even though our web site uses a secure server to send your order details to us, we do not store your card details for security reasons to protect you from fraudulent abuse.

Q: How long will my order take to arrive?
A: You will receive an email to tell you when your credit/debit card has been processed or when your payment has been received by post. From this processed date, most titles are usually despatched within 2 working days and are then in the post for 4-6 working days. Forthcoming releases will follow as they are released. Any title not in stock will be sent as it is restocked from the distributor.

Q: When will a new release be shipped if I pre-order it?
A: As long as you pre-order it before stock arrives, it will be shipped when the studio supplies the first batch which is usually 1 to 2 weeks prior to the release date, then taking the usual 4-6 working days in the post. We obviously can’t guarantee they will always arrive early.

Q: Why are your discs Canadian?
A: North American Region 1 DVDs are sold in the USA and Canada. Due to the large difference between the exchange rates of the US and Canadian Dollar, we have chosen to source all our DVDs from Canadian distributors. This allows us to keep our prices competitive.

Q: Where do I sent my order to?
A: US Direct, PO Box 518, Huddersfield, HD8 0FB

Q: Who do I make cheques or Postal Orders payable to?
A: Make them out to US Direct.

Q: How do I change my address details?
A: When you place your next order, you will be asked to confirm you address. Click “no” and fill out your new details.

Q: I placed an order but I’ve moved, what can I do?
A: Unfortunately, once the order is printed off in Canada, no matter if we change the address in the computer, the original address will remain the same on the order so all outstanding discs will be sent to that address. You will need to have your mail redirected.

Q: When am I charged for my DVDs?
A: We have to charge your whole order as it is placed because we don’t ship anything from the UK and it would be impractical to inform us every time a DVD is about to ship so we could charge the card and advise whether cards were declined or not. It would mean big delays and a vast amount of administration.

Q: Why can’t I view the trailers in your links?
A: Firstly you need to install Quicktime to view most trailers which is free from the link on the trailers page. Also you need a fast connection such as Broadband or Cable Modem to view them in a reasonable time.

Q: What is the difference between US & Canadian DVDs and are some covers different to those shown on your web site?
A: They are both region 1, see here for more details.

Q: what do I do if I receive a faulty disc or a title I did not order?
A: Click the link to our contact page at the bottom of this page and fill in the details of the fault or the incorrect title received, you will be emailed back with a returns authorisation. You will be asked to post it to our Huddersfield address and your costs can be deducted from your next order.

Q: What if all or part of my order is lost in the post?
A: Even though the post usually takes 4-6 working days, we cannot request replacements until 30 days have passed from the release date or the date you ordered, whichever is later. This is just in case of any customs or postal delays. If you are still awaiting anything after this time, click the link to our contact page at the bottom of this page and fill in the details.

Q: What do I do if my order arrives but it’s incomplete?
A: Most titles are usually despatched within 2 working days but any title not in stock will be sent as it is restocked from the distributor. You don’t need to contact us about missing DVDs until 30 days have passed for reasons stated above.

Q: Can I get a refund for a title that is on back order or delayed?
A: Due to the way your payments are forwarded in large transfers to the suppliers in Canada, we are unable to get refunds and our only option would be to ask you to substitute to a similar priced title but it is extremely rare for anything to be on back order for a long period of time.

Q: How can I tell if you have a DVD in stock?
A: Every DVD is shipped from Canada so it impossible to keep an accurate stock control system. In most cases, titles are shipped within 2 working days of ordering and it is very rare that anything has to be back ordered. Those that are usually ship within a week or 2 and only a handful end up having to be substituted.

Q: What happens if I have to pay a customs duty charge?
A: We have been in this business since 1999 and in the time, the number of Customs charges incurred could be counted on your fingers. This is because of the way the packages are labelled and the route they take into the UK so your virtually certain not to get any charges. However, in the extremely rare event of Customs charging duty, please pay the charge and keep the receipt, this would be deducted from your next order. However, this only applies to UK customers, duty charges cannot be refunded for non UK customers.

Q: Are there any hidden charges or do I have to order a certain number of DVDs?
A: This is not a club so you can order as many or as few as you like, even 1 DVD is good business for us, you need never order again. If you order less than 3 titles, there is a £1.99 postage charge but if as you are ordering 3 or more titles, there is absolutely nothing else to pay besdies the price of the DVDs.

Q: Can I return a DVD if it’s incompatible with my player?
A: We can only return a DVD if there it is damaged or defective. Some Region 1 DVDs will not play on all auto selection multi-region DVD players so you need to check you can set you player to region 1 as they cannot be returned due to incompatibility.

Q: Can I find out if my order has shipped?
A: Unfortunately the packing system is not automated, everything is picked manually & filed when the order is complete so we can’t show an order status. However, it is hoped that we can incorporate such a system in the future.

Q: How do I know if a DVD has RCE (Region Code Enhancement)?
A: At present, we only know of Columbia Tristar using RCE but there may be more studios adopting this in the future so we cannot specify which DVDs do or don’t have RCE. If you are not sure if you can play DVDs with RCE, the best solution is to take your player to be rechipped so you can play any DVD.

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